Customer Service Representatives Salary in Boston, MA (2024)
Customer Service Representatives in the Boston-Cambridge-Newton, MA-NH metro area earn a median of $49,060 per year ($23.59 per hour) based on 41,150 jobs counted by the Bureau of Labor Statistics in 2024. That is +14.5% against the national median of $42,830 for this occupation.
Pay distribution
The median is a single point on a wide curve. The table below shows where customer service representatives actually sit across the pay range in Boston, MA, from the bottom decile to the top.
| Percentile | Hourly | Annual | Note |
|---|---|---|---|
| 10th percentile | $17.40 | $36,200 | |
| 25th percentile | $19.65 | $40,870 | |
| Median | $23.59 | $49,060 | half earn more, half earn less |
| 75th percentile | $29.43 | $61,210 | |
| 90th percentile | $36.08 | $75,040 | |
| Average (mean) | $25.48 | $53,010 |
How Boston, MA compares
The local median of $49,060 runs +14.5% above the US median of $42,830 for this occupation; it pays 24.1% less than the metro-wide median across all jobs ($64,620); within the metro it ranks 525th of 688 detailed occupations by median pay.
| Benchmark | Median annual | Difference |
|---|---|---|
| Boston, MA — this occupation | $49,060 | — |
| US median, same occupation (all areas) | $42,830 | +14.5% |
| Boston, MA — all occupations | $64,620 | -24.1% |
| Highest metro in the US for this job | $56,400 | -13.0% |
The location quotient of 0.86 is close to 1.0: the occupation's share of local employment tracks the national average.
High confidence The relative standard error on this estimate is 0.9%, which is a tight margin — the figure is stable enough to plan around.
Ranked 525th of 688 detailed occupations in the metro by median annual wage.
Highest-paying jobs in Boston, MA
To put $49,060 in context, these are the best-paid detailed occupations in the same metro area. This occupation sits 525th.
| Occupation | Median annual | Employment |
|---|---|---|
| Neurologists | $228,070 | 180 |
| Physicians, Pathologists | $228,050 | 200 |
| Judges, Magistrate Judges, and Magistrates | $221,710 | 430 |
| Natural Sciences Managers | $219,380 | 7,670 |
| Pediatricians, General | $213,240 | 2,360 |
| Physicians, All Other | $212,030 | 6,650 |
| Computer and Information Systems Managers | $207,150 | 22,280 |
| Marketing Managers | $200,010 | 11,440 |
| Lawyers | $194,740 | 18,900 |
| Astronomers | $189,430 | 60 |
Where customer service representatives earn the most
Across the 25 metro areas with released data for this occupation, medians run from $38,260 to $56,400. These are the top markets.
| Metro area | Median annual | Employment |
|---|---|---|
| San Francisco-Oakland-Fremont, CA | $56,400 | 21,690 |
| Seattle-Tacoma-Bellevue, WA | $51,090 | 30,370 |
| Boston-Cambridge-Newton, MA-NH | $49,060 | 41,150 |
| New York-Newark-Jersey City, NY-NJ | $48,890 | 132,090 |
| Minneapolis-St. Paul-Bloomington, MN-WI | $48,030 | 42,840 |
| Los Angeles-Long Beach-Anaheim, CA | $47,370 | 66,800 |
| Denver-Aurora-Centennial, CO | $47,310 | 28,040 |
| Portland-Vancouver-Hillsboro, OR-WA | $47,280 | 15,140 |
| San Diego-Chula Vista-Carlsbad, CA | $46,940 | 15,680 |
| Chicago-Naperville-Elgin, IL-IN | $45,820 | 81,630 |
See the full national picture on the Customer Service Representatives salary by metro page.
Frequently asked questions
What is the median salary for customer service representatives in Boston, MA?
The median annual wage is $49,060, or $24 per hour. That means half of the customer service representatives working in the Boston-Cambridge-Newton, MA-NH metro area earn more than this figure and half earn less. The average is $53,010.
What do the highest and lowest paid customer service representatives in Boston, MA earn?
The bottom 10% earn $36,200 or less, while the top 10% earn $75,040 or more — a spread of $38,840 between the two ends of the distribution. The middle half of workers sit between $40,870 and $61,210.
Is customer service representatives pay in Boston, MA above the local average?
Yes, it is 24.1% below the all-occupation median for the metro, which is $64,620. That comparison is the fairer one for judging local purchasing power, because it holds the metro's overall cost and wage level constant.
How does Boston, MA pay compare with the rest of the US for this job?
At $49,060 the metro median is 14.5% higher than the US median of $42,830 for customer service representatives. Across the 25 metro areas covered here, this occupation ranges from $38,260 to $56,400.
How many customer service representatives work in Boston, MA?
BLS counts about 41,150 people in this occupation in the metro area, or 15.20 jobs per 1,000 total jobs. The location quotient of 0.86 is close to 1.0: the occupation's share of local employment tracks the national average.
About these figures
Figures come from the Bureau of Labor Statistics Occupational Employment and Wage Statistics (OEWS) survey for 2024 (employment relative standard error 3.9%). OEWS measures what employers pay, not what any individual earns; it excludes self-employed workers, and it does not adjust for local cost of living.
Read the full methodology, or the original data at bls.gov/oes.