Customer Service Representatives Salary in New York, NY (2024)
Customer Service Representatives in the New York-Newark-Jersey City, NY-NJ metro area earn a median of $48,890 per year ($23.50 per hour) based on 132,090 jobs counted by the Bureau of Labor Statistics in 2024. That is +14.1% against the national median of $42,830 for this occupation.
Pay distribution
The median is a single point on a wide curve. The table below shows where customer service representatives actually sit across the pay range in New York, NY, from the bottom decile to the top.
| Percentile | Hourly | Annual | Note |
|---|---|---|---|
| 10th percentile | $17.34 | $36,060 | |
| 25th percentile | $19.36 | $40,270 | |
| Median | $23.50 | $48,890 | half earn more, half earn less |
| 75th percentile | $29.46 | $61,270 | |
| 90th percentile | $37.50 | $78,000 | |
| Average (mean) | $25.80 | $53,670 |
How New York, NY compares
The local median of $48,890 runs +14.1% above the US median of $42,830 for this occupation; it pays 19.1% less than the metro-wide median across all jobs ($60,460); within the metro it ranks 587th of 750 detailed occupations by median pay.
| Benchmark | Median annual | Difference |
|---|---|---|
| New York, NY — this occupation | $48,890 | — |
| US median, same occupation (all areas) | $42,830 | +14.1% |
| New York, NY — all occupations | $60,460 | -19.1% |
| Highest metro in the US for this job | $56,400 | -13.3% |
A location quotient of 0.80 sits slightly below the national average, meaning the occupation accounts for a smaller share of local employment than it does across the US.
High confidence The relative standard error on this estimate is 0.6%, which is a tight margin — the figure is stable enough to plan around.
Ranked 587th of 750 detailed occupations in the metro by median annual wage.
Highest-paying jobs in New York, NY
To put $48,890 in context, these are the best-paid detailed occupations in the same metro area. This occupation sits 587th.
| Occupation | Median annual | Employment |
|---|---|---|
| Orthopedic Surgeons, Except Pediatric | $230,130 | 1,520 |
| Psychiatrists | $229,630 | 3,680 |
| Commercial Pilots | $224,840 | 1,270 |
| Radiologists | $219,900 | 1,870 |
| Financial Managers | $216,520 | 77,970 |
| Physicians, Pathologists | $216,420 | 900 |
| Surgeons, All Other | $215,640 | 4,130 |
| Neurologists | $214,820 | 920 |
| Athletes and Sports Competitors | $214,630 | 570 |
| Computer and Information Systems Managers | $212,400 | 56,180 |
Where customer service representatives earn the most
Across the 25 metro areas with released data for this occupation, medians run from $38,260 to $56,400. These are the top markets.
| Metro area | Median annual | Employment |
|---|---|---|
| San Francisco-Oakland-Fremont, CA | $56,400 | 21,690 |
| Seattle-Tacoma-Bellevue, WA | $51,090 | 30,370 |
| Boston-Cambridge-Newton, MA-NH | $49,060 | 41,150 |
| New York-Newark-Jersey City, NY-NJ | $48,890 | 132,090 |
| Minneapolis-St. Paul-Bloomington, MN-WI | $48,030 | 42,840 |
| Los Angeles-Long Beach-Anaheim, CA | $47,370 | 66,800 |
| Denver-Aurora-Centennial, CO | $47,310 | 28,040 |
| Portland-Vancouver-Hillsboro, OR-WA | $47,280 | 15,140 |
| San Diego-Chula Vista-Carlsbad, CA | $46,940 | 15,680 |
| Chicago-Naperville-Elgin, IL-IN | $45,820 | 81,630 |
See the full national picture on the Customer Service Representatives salary by metro page.
Frequently asked questions
What is the median salary for customer service representatives in New York, NY?
The median annual wage is $48,890, or $24 per hour. That means half of the customer service representatives working in the New York-Newark-Jersey City, NY-NJ metro area earn more than this figure and half earn less. The average is $53,670.
What do the highest and lowest paid customer service representatives in New York, NY earn?
The bottom 10% earn $36,060 or less, while the top 10% earn $78,000 or more — a spread of $41,940 between the two ends of the distribution. The middle half of workers sit between $40,270 and $61,270.
Is customer service representatives pay in New York, NY above the local average?
Yes, it is 19.1% below the all-occupation median for the metro, which is $60,460. That comparison is the fairer one for judging local purchasing power, because it holds the metro's overall cost and wage level constant.
How does New York, NY pay compare with the rest of the US for this job?
At $48,890 the metro median is 14.1% higher than the US median of $42,830 for customer service representatives. Across the 25 metro areas covered here, this occupation ranges from $38,260 to $56,400.
How many customer service representatives work in New York, NY?
BLS counts about 132,090 people in this occupation in the metro area, or 14.11 jobs per 1,000 total jobs. A location quotient of 0.80 sits slightly below the national average, meaning the occupation accounts for a smaller share of local employment than it does across the US.
About these figures
Figures come from the Bureau of Labor Statistics Occupational Employment and Wage Statistics (OEWS) survey for 2024 (employment relative standard error 1.6%). OEWS measures what employers pay, not what any individual earns; it excludes self-employed workers, and it does not adjust for local cost of living.
Read the full methodology, or the original data at bls.gov/oes.